Contact takagi tankless water heaters endless hot water. Sold to us by paragon mechanical, they would not fix it without additional payment. All parts are brand new and are guarenteed to work but are as is not returnable no warranty our staff is no longer offering technical assistance on these units. Adding to frustration that the company appears to have went out of business. Featuring a stainless steel heat exchanger and a builtin twogallon reserve, the unit. Eternal hybrid tankless water heater terrible product. I was reassured that they said they offered 247 support and that a live person will always answer.
Eternal hybrid hot water heater ridgid forum plumbing. A web vendor going by the handle buy plumbing as well as a vendor going by kiwi plumbing are currently selling eternal hw heaters. Cold water tube assembly gu195s,m hot water tube assembly. Eternal water heater must be used as a sealed combustion type direct vent where all the combustion air is supplied from the outdoors through the air intake and all combusted gas byproduct is vented directly to the outside by means of the vent termination. Our two units did not work from the beginning after being installed by a licensed plumber. Apr 19, 2017 i have a question regarding my eternal tankless water heater gu145s. Contact takagi tankless water heaters customer support. A tech guy finaly shows up and tells my customer he is going to make.
I have an oil fired hot water furnace with tankless water heater. Purchased eternal hybrid tankless water heater that began leaking after 3 years. Eternal offers 98% efficiency, is lead free, has close. The support section of our web site is geared towards current owners of our products.
Navien technical supportoffersreal time remote video support assistance throughvisual support remotecallon your apple or android smartphone. Jun 19, 2015 purchased eternal hybrid tankless water heater that began leaking after 3 years. Eternal was sold to another company, that company is no longer covering warranty claims. Via phone at 5087638071 or 8003239651, option 2 fax at 5087634909. Eternal hybrid water heater guranteed prices at just tankless.
Reliance water heater company 500 tennessee waltz parkway ashland city, tn 37015 water heater orders. Vesta brings relief to owners of problemplagued water. Your hot water heater is one of the hardest working appliances in your home, and replacement is one of the easiest ways to reduce your energy usage, save money and provide you with endless hot water. Our plumber wasted hours on the phone with tech support and gave up when they wanted the exhaust pipe removed to release the unburned gas in our basement next to a fireplace. Tennessee 500 tennessee waltz parkway ashland city, tn 37015 888 8825244.
Eternal hybrid water heater e27 the house our family bought back in 2011 came with an eternal tankless water heater gu195 the 145 is very similar in terms of design. I have two and a half bathrooms, one washing machine and a dishwasher. Regardless of where you purchase your tankless water heater, the manufacturer will always recommend regular maintenance, such as flushing and descaling. Support for ge water heaters, dispensers and softeners.
I ask because on the units that i replaced them on where set up as a boiler for radiant floors rather than as tank less water heaters. According to the tech support person, they stated that those units are not designed to run like that, and the constant flow from the circulator causes cavitation, or something to that effect on the mixing valve. It seems to be much better than most modern tankless water heaters available today. Not sure how many eternal tankless water heaters were sold, probably s, but the company has to take responsibility for this, and if enough. We had two gu145s units installed in 2012 according to the requirements listed by eternal. Installation operation manual boston heating supply. Westinghouse water heating 272 duchaine boulevard new bedford, ma 02745 customer service. March 21, 20 upset, pissed off and ready to throw your eternal hybrid tankless water heater out a window. The importance of flushing and cleaning your tankless. Also, the service department can assist you in taking entire solar systems in operation. All models are condensing and can use inexpensive pvc for venting.
Tech support keeps sending me new parts to try that diont fix the problem. So in summary my eternal water heater failed after less then a year of household use, i have a relatively small household of 2 adults and 1 child so this was not an overuse issue, the part that failed is a common failure according to eternals own support rep. The importance of flushing and cleaning your tankless water heater. Im getting error code e28 on an eternal gu195s unit. Except the unit we chose, eternal, turned out not to be so eternal. For presales inquiries, see the contact us section. Having a tankless water heater problem, but unsure the. Eternal tankless waterheaters tankless water heater.
Eternal tankless waterheaters eternal tankless waterheaters water heater customer service waterheater warrantee garland texas. Ive installed about six eternal gu195 water heaters for my customers. Started having problems with ignition and flame failures mainly. Eternal hybrid hot water heater when a tankless is specified for a whole house application, i try to use eternal because all the tankless water heaters im aware of except navien have maintenance issues when installed with a recirc pump. From the reliability of the product to the support you get, its just great. Johnstone supply is a leading wholesale distributor for multiple leading brands of hvacr equipment, parts and supplies available and instock at local branches. You should contact technical support to help you trouble shoot the issue. The importance of flushing and cleaning your tankless water. Told me to take air from inside so i cut frest air inlet patched hole 6 months later unit died tech support said to run fresh air line from outside lol. Grand hall and eternal water heaters are a total abomination.
Coasttocoast coverage 7 daysweek, 363 days per year. This screen is designed to keep particles from entering the water flow meter and damaging it. This avoids the 30 second lag other tankless water heaters need to heat the boiler before generating hot water. The eternal condensing hybrid water heater comes in a small size but is powerful enough for home use. I also once had a hot water heater flood in another house life, right during a party. Jan 29, 2014 we had two gu145s units installed in 2012 according to the requirements listed by eternal. An eternal hybrid water heater provides endless hot water at high volume at an incredible efficiency of up to 98% with high flow rates.
This screen should be inspected and cleaned periodically for maximum efficiency. My eternal hybrid works really well and saves me about 50. In short eternal is dead, you are stuck without help, parts will be very hard to get. Eternal hybrid water heater guranteed prices at just. I installed two gu26 eternal water heaters in my home in 2009. Contact rinnai customer support at 18006219419 for questions about tankless water heaters and home heating solutions. And, none of my customers want to wait for hot water. Clean filter screen tech support v august 07, 2017 17. Essentially, it works great with very hot water for the first 23 minutes at all of the faucets, but then it slowly starts getting. If you have any questions or comments please fill out the form below. I have heard rumors that the eternal tankless condensation water heater. Please include me in any class action suit against this company.
Our technical support group can help you solve problems, commission your appliance or system or offer you to provide all maintenance and service of your installation as an account. They blamed him for improper installation when everything was to their specs. The tech who tried to fix it said it needed a part that he could no longer obtain, so i. I have a question regarding my eternal tankless water heater gu145s. Your water heater should be flushed and descaled approximately every 6 months to avoid any lime.
Tech support was good or bad depending on who answered. Parts are either not available or cost times what they should. Meets and exceeds all code requirements and approvals including upc 508. Has eternal tankless gone belly up terry love plumbing. If you want to figure out their contact info they might be able to point you to product support or not. Water heater accessories holdrite quick brand water heater accessories and equipment platforms are the most labtested and recognized water heater bracing and support systems in the market. Vesta brings relief to owners of problemplagued water heaters. Eccotemp 40 series whole home tankless water heater discontinued how to.
Water heater stand 3140806 1 1 195140195 tfitting for condensate line 1 312070025ec adapter 152140230 1 for gu195sm 1 195140180 hole plug intake orifice 32 for ng application installing at elevation over 3,000 ft item description qty 3 eternal hybrid condensing water heater operating and installation manual registration card 151140067. Product service and support americans product service and support department is staffed by experienced and committed technical customer service personnel. Grand hall eternal hybrid water heater builder magazine. To learn more about the product and the company, toma attended an eternal hybrid water heater training class. All representatives are thoroughly trained in the products operation and application as well as have handson installation experience. Our green, environmentally friendly water heaters offer the largest selection in the industry. Eternal hybrid water heater technical specifications. For over 25 years weve offered energy efficient, on demand hot water heaters for commercial applications, residential homes, industrial and safety applications.
Apr 27, 2016 cold water tube assembly gu195s,m hot water tube assembly. With johnstone, you can stay current on product and technology changes, in addition to programs that make it easy for the contractor. In short eternal is dead, you are stuck without help, parts will be very. If you have speciic questions or any problems with diagnosis, please call 1. The plumber spent hours on the phone with tech support. About 4 years ago i replaced the pressure relief valve on the back of it 30 psi because it was leaking a b. I have an eternal tankless water heater showing an e02 error. I have an eternal tankless water heater showing an e02. Gu145508111145s, gu145s508111145, gu145s508121145, gu145s508111145s, gu145508121145, gu145508121145s. Jan 06, 20 so in considering my contractors recommendation of the eternal hot water heater from grand hall, i checked out the warranty and customer service. It quit after two years and i had to replace it with a stand up water heater. I do have one problem with the unit that after one year of trouble free use the unit started occasionally backfiring which is extremely loud.
Even with the best equipment, sometimes things may not go as planned. The hybrid takes advantage of tankless technology and storage tank water heater. All eccotemp tankless water heaters have a screen inside the water inlet pipe located on the right side of the heater. Thats why navien has staffed two worldclass support centers with live technicians to make sure you get the help you need, when you need it.
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